TERMS & CONDITIONS

In your first session we will discuss and agree the support you require from your Nutritional Therapy, working together we will review the progress and aims as we go along. When you book a package, you will be required to sign to confirm acceptance to our terms and conditions of engagement. Please speak with us if there is anything you would like clarified.

 

PAYMENT 

 

Payment is required in advance of all appointments. Payments can be made by card via the online payment system. A debit or credit card number will be requested at the time of booking when booking online. If your therapist creates the booking/package for you, an invoice will be sent to you that is required to be paid in advance. Instalment payment plans are available for the 3-month and 6-month packages only.

 

CANCELLATIONS & NO SHOWS 

 

Any sessions that are missed or cancelled with less than 24hrs notice will incur a 100% cancellation charge. Non-attendance of an appointment (no-shows) will also be charged in full. 

 

If you do need to cancel an appointment at short notice, please let your Nutritional Therapist know at the earliest convenience so we can reschedule your appointment. You can do this by emailing: georgie@georgiejamesnutrition.co.uk.

 

It is your responsibility to have a working internet connection for consultations via Videolink. Full consultation charges will apply for scheduled sessions that are unable to connect. There are no additional charges for phone consultations to a UK landline or mobile number. 

 

A 15-minute wait time frame will be applied to all sessions. Once 15 minutes of your appointment has elapsed, and you haven't arrived at your session, the session will be ended and will be classed a 'no-show'. 

 

If you no-show for your appointment you will be sent another invite to book a new session which will be deducted from your package. Refunds and reschedule options will not be offered for no-shows. 

 

CONFIDENTIALITY

 

The confidentiality of our clients is treated seriously at Georgie James Nutrition who will keep your personal information confidential and secure following UK GDPR guidelines for the practice.  

 

Georgie James Nutrition will not share your information with third parties without your consent.

However, there are some limits and exceptions to confidentiality:

 

If your Nutritional Therapist has serious concerns about your safety or the safety of another person, our confidentiality policy may be adjusted, and the information may be passed onto an appropriate authority using the legal basis of vital interest.

 

At your initial consultation you will be asked to provide your GP’s contact details, as someone we may contact. 

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Georgie James Nutrition keeps a record of your name, contact details and dates and times of appointments. Your Nutritional Therapist is required to keep brief notes about the focus of our work, which are kept securely. Any reports produced by Georgie James Nutrition to evaluate the service will contain anonymised data and will not contain any identifying information of clients. Please refer to our Privacy Policy on our website for more details.

 

COMPLAINTS & CONCERNS 

 

If have any concerns or problems with the service provided, which you have not been able to resolve with your Nutritional Therapist, you may raise this by emailing  georgie@georgiejamesnutrition.co.uk who will support you in finding a resolution.

 

WORKING WITH MULTIPLE CONSULTANTS 

 

Your Nutritional Therapist may suggest you see other wellness professionals to support your goals. Information about your symptoms and condition will be discussed between team members in a secure area so that we can provide you with a coordinated treatment plan. Your Nutritional Therapist will ask for your informed consent to share information with the team and ask if there is anything that you want to remain confidential.

 

SCOPE OF PRACTICE

 

Georgie James Nutrition practices in accordance with the British Association of Applied Nutrition & Nutritional Therapy’s (BANT) ethical framework. Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows us to work with individuals to address nutritional balance and help support the body towards maintaining health. 

 

Nutritional therapy is the application of nutrition and lifestyle medicine sciences in the promotion of health, peak performance and individual care. Registered Nutritional Therapy Practitioners assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional imbalance and help support the body towards maintaining health. 

 

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. 

 

Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They frequently work alongside medical professionals and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided

 

WE REQUEST THAT OUR CLIENTS NOTE THE FOLLOWING:

 

The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar nutritional therapy programme. 

 

Nutrition and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties. 

 

Registered Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions. 

 

Nutritional and lifestyle recommendations are not a substitute for professional medical advice and/or treatment. 

 

Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your nutritional therapy programme and may receive a commission on these products or services. 

 

Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.

 

This document only covers the practice of nutritional therapy within this consultation, and your Nutritional Therapist will make it clear if he or she intends to step outside the scope of nutritional therapy practice.

 

THE CLIENT UNDERSTANDS AND AGREES TO THE FOLLOWING:

 

I am responsible for contacting my GP about any health concerns. 

 

I give permission for you to contact my GP regarding any agreed aspects of my case. 

 

If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my Nutritional Therapist. This is necessary because of any possible reaction between medications and the nutritional programme. 

 

It is important that I tell my Nutritional Therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme. 

 

If I am unclear about the agreed nutritional therapy programme/food supplement doses/ time period, I should contact my Nutritional Therapist promptly for clarification. 

 

I must contact my Nutritional Therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions. 

 

Recording consultations using any form of electronic media is not permitted without the written consent of both me and my Nutritional Therapist. 

 

It is my responsibility to ensure I have a working internet connection for online appointments. If I am unable to connect as scheduled, the appointment is considered a ‘no show’ and charged in full.

 

BOTH PARTIES AGREE TO THE FOLLOWING: 

 

We understand the above and agree that our professional relationship will be based on the content of this Agreement. We declare that all the information we share during this professional relationship is confidential and to the best of our knowledge is true and correct.